Terms of Use

Last updated: [04.03.16]

  • Welcome to redeem.com.au

    Redeem Pty Ltd ("Redeem") is a fully owned subsidiary of Leading Edge Group Ltd and provides this website and associated App (“Redeem App”) subject to the following conditions

    By using this website and the Redeem App you agree to these conditions. Please read them carefully.


    Please review the Redeem Privacy Policy to understand our practices regarding the handling of personal information.


    When you use the Redeem App, or send e-mails, text messages, and other communications from any device to us, you are communicating with us electronically. You consent to receive communications from us electronically and to us retaining and using your personal information to do so. We will communicate with you electronically in a variety of ways, such as by e-mail, text, mobile and device push notifications. You agree that all messages, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


    All content included in or made available through this website or the Redeem App, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations is the property of Redeem or its content suppliers and protected by copyright laws. The compilation of all such content is the exclusive property of Redeem and protected by copyright laws.


    In addition, logos and service names included in or made available through the Redeem App are trademarks of Redeem and may not be used in connection with any product or service that is independent of Redeem, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Redeem. All other trademarks not owned by Redeem that appear on the Redeem App or this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Redeem.


    Subject to your compliance with these Terms of Use, Redeem grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make use of the Redeem App solely for purchasing goods available on the Redeem App. You must not make and collect or use: any collection and use of any product listings, descriptions, or prices; any derivative use of the Redeem App or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

    All rights not expressly granted to you in these Terms of Use are reserved and retained by Redeem or its suppliers or other content providers. No content from this website or the Redeem App may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Redeem. The licenses granted by Redeem automatically terminate if you do not comply with these Terms of Use.


    You are responsible for maintaining the confidentiality of your account and password to access the Redeem App and for restricting access to your computer or mobile device or any device used to access the app, and you agree to accept responsibility for all activities on the Redeem App that occur under your account or password. Redeem reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.


    Redeem attempts to be as accurate as possible. However, Redeem does not warrant that product descriptions or other content of the Redeem App is accurate, complete, reliable, current, or error-free. If a product offered on the Redeem App is not as described, your sole remedy is to return it in accordance with the Return Policy.


    To become a registered user of the Redeem App you will be asked during the application process to link your American Express® credit card details to your user profile. This is a pre-requisite prior to being able to purchase any goods via the Redeem App.

    Redeem has partnered with EWAY as its payment gateway provider to manage all aspects of PCI Compliance in relation to purchases made via the Redeem App. EWAY is also an approved service provider for American Express®.

    At no stage does Redeem have access to your credit card details. The processing of any payment occurs external to the Redeem App. For more details please refer to the Redeem Privacy Policy.

    From time to time, Redeem may restrict the quantity of goods which can be purchased in one order or transaction, or by one person, business or address during a particular time. Any quantity restrictions will be stated on the product detail page on the Redeem App or in advertising materials or otherwise advised by Redeem. Redeem may reject or cancel any order(s) it deems to be in violation of its product quantity restrictions in its total discretion.


    We may provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their websites. Redeem does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use. We may receive commission from third parties for referrals to them of business opportunities.

  • Force Majeure

    Redeem shall not be liable to you for any delay in performance or failure to perform, in whole or in part, due to labour dispute, strike, war or act of war (whether an actual declaration is made or not), insurrection, riot, civil commotion, act of public enemy, accident, fire, flood, earthquake, or other act of God, act of any governmental authority, judicial action, computer virus or worm, or similar causes beyond the reasonable control of Redeem. If any event of force majeure occurs, Redeem shall promptly notify you of such event and take all reasonable actions to avoid the effect of such event.


    The Redeem App and all information, content, materials, products (including software) and other services included on or otherwise made available to you through the Redeem App are provided by Redeem on an "as is" and "as available" basis, unless otherwise specified in writing. Redeem makes no representations or warranties of any kind, express or implied, as to the operation of the Redeem App, or the information, content, materials, products (including software) or other services included on or otherwise made available to you through the Redeem App, unless otherwise specified in writing. You expressly agree that your use of the Redeem App is at your sole risk. to the full extent permissible by applicable law, Redeem disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Redeem does not warrant that the Redeem App, information, content, materials, products (including software) or other services included on or otherwise made available to you through the Redeem App or other electronic communications sent from Redeem are free of viruses or other harmful components. Redeem will not be liable for any damages of any kind arising from the use of the Redeem App, or from any information, content, materials, products (including software) or other services included on or otherwise made available to you through the Redeem App, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing. Certain laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights. However, the disclaimers, exclusions and limitations above will apply to the greatest extent possible under applicable law.


    By using this website and the Redeem App, you agree that the laws of New South Wales will govern these Terms of Use and any dispute of any sort that might arise between you and Redeem.

    You agree to negotiate in good faith the settlement of any disputes that may arise through the use of this website or the Redeem App. If necessary, such disputes shall be escalated to appropriate senior management of each party. These Terms of Use will be governed by the laws of New South Wales, Australia.


    Please review our other policies posted on this website. These policies also govern your use of the Redeem App. We reserve the right to make changes to our website, the Redeem App, our policies, and these Terms of Use at any time and your continued use of the Redeem App will evidence your acceptance of those changes. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.


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    NSW 2066 Sydney, Australia

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